Frequently Asked Questions
Everything you need to know about shopping at Gibbys Electronic Supermarket.
What are your shipping rates and delivery times?
We offer competitive shipping rates across Canada. Most in-stock items ship within 1-2 business days, with delivery times varying by region. Tracking information is provided as soon as your order leaves our warehouse.
What is your return policy for electronics?
We offer a 30-day return policy on most items. Products must be in their original packaging with all accessories included. Please note that certain items, like headphones or special orders, may have specific restrictions for hygiene or manufacturer reasons.
Do all products come with a manufacturer's warranty?
Yes, as an authorized dealer for all brands we carry, every product comes with a full manufacturer's warranty. We also offer extended protection plans for additional peace of mind.
Can I pick up my order in-store?
Absolutely. If you are near our St. Catharines location, you can select 'In-Store Pickup' at checkout. You will receive an email notification once your order is ready for collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our third-party partners to help you get your tech now and pay later.
Do you offer professional installation services?
Yes, Gibbys provides professional custom installation services for home theaters, car audio, and smart home systems. Contact our team to schedule a consultation or add installation to your purchase.